Category: Work Experience

Looked after the overall development of Duo Contact (Contact Center Management System). Providing technical advice and consultancy to clients and management on matters of technical architecture infrastructure developments, including their feasibility.

Duties:

• Producing coherent technical proposals that meets the customer requirements.
• Designing and specifying medium and large software systems.
• Debugging, reuse, source code management strategies and release management.
• Building relationships with clients, technical teams and external contractors.
• Managing development of documentation to meet client expectations.
• Architecting and designing software solutions for various problem types.
• Working on high volume transaction systems and Multi-threaded Applications.

Products

1. Duo Contact – Total Contact Center Management System Including IVR, ACD, Agent Console, Supervisory Console, Call Recording, Call Monitor

2. Duo CRM – Total Customer Relations Management System

3. Campaign Management System –Manage Email, SMS, Voice, USSD Campaigns

Projects

1) Hutch Contact Center Implementation

2) Singer Sri Lanka Contact Center Implementation

3) Digital Entertainment Network (DEN)- India Contact Center Implementation

4) BOC Contact Center Implementation

5) Sri Lankan Airline Contact Center Implementation.

6) CableCom- India Contact Center Implementation

Colombo, Sri Lanka : September 2014 – January 2016.

Architecting and managing the development of new products of Vonitro Software Private Limited. Providing technical advice and consultancy to clients and management on matters of technical architecture infrastructure developments, including their feasibility.

Duties:

• Producing coherent technical proposals that meets the customer requirements.
• Designing and specifying medium and large software systems.
• Debugging, reuse, source code management strategies and release management.
• Building relationships with clients, technical teams and external contractors.
• Managing development of documentation to meet client expectations.
• Architecting and designing software solutions for various problem types.

Products that I have involved

1. BillUser POS – SaaS base point of sales system including mini accounting, restaurant management, mini production system.

2. Queue Management System – Customer Queue Management System Can use as SaaS base or can use in private server. The system includes in-house developed Sinhala, English, and Tamil TTS for voice announcements.

3. Members.lk – SaaS base member management system

4. SaaS Document Tracking system & Applicant Management system